Shipping
Tracked delivery Australia-wide, packed with care at our Melbourne salons. Free on orders over $90.
At a glance
- Free standard deliveryOrders $90+
- Standard delivery$15.95
- Express Post$18.95
- Click & Collect, any salonFree
- Orders packed0–2 business days
Delivery options in Australia
Every parcel is sent with Australia Post and includes tracking.
Free standard delivery
On orders of $90 or more, after any discount codes. Delivered with Australia Post Parcel Post.
Standard delivery
Australia Post Parcel Post. Most parcels arrive within 2–6 business days after dispatch. Regional and remote areas can take longer.
Express Post
Australia Post Express Post. Usually next business day to most metro areas within the Express Post network after dispatch.
Click & Collect
Pick up from any of our salons: Point Cook (Sanctuary Lakes SC), Keysborough (Parkmore SC) or Melton (Harkness). Choose your salon at checkout and we’ll email you as soon as your order is ready to collect.
How it works
You place your order
You’ll get an order confirmation email straight away.
We pack it with care
Orders are packed and sent within 0–2 business days (Monday to Friday).
Tracking on its way
Once your parcel is sent, we email you an Australia Post tracking number.
Delivered to your door
Track it any time in the Australia Post app or on auspost.com.au.
Shipping to New Zealand
We also ship to New Zealand with Australia Post International.
| Standard post | $19.95 |
| Express | $34.95 |
Free shipping applies to Australian orders only. Any import duties or taxes in New Zealand are the buyer’s responsibility. For other countries, please contact us before ordering.
Possible delays
Occasionally an order may take a little longer to go out, for example when:
- an item is on back order or out of stock
- an item is a pre-order (the ship date is shown on the product page)
- it’s a busy holiday period or a new product launch (please allow up to 48 extra hours)
If your order includes pre-order, out-of-stock or back-ordered items, we’ll send everything together once all items are in stock. Delivery times are estimates and can change because of carrier delays.
Good to know
How do I qualify for free shipping?
Spend $90 or more on products in a single order, after any discount codes are applied, and Free Standard Delivery will appear at checkout. Your cart shows how much more you need to add.
My tracking hasn’t updated. What should I do?
Tracking can take up to 24 hours to show after we send your parcel. If it still hasn’t moved after a few business days, contact us with your order number and we’ll follow it up with Australia Post.
Can I change my delivery address?
Please contact us as soon as possible. We can update it as long as your parcel hasn’t been sent yet. Please double-check your address at checkout, as we can’t change it once the parcel is with Australia Post.
Do you deliver to PO Boxes and parcel lockers?
Yes. Because we use Australia Post, PO Boxes and Parcel Lockers are fine for Standard delivery and Express Post.
What if my order arrives damaged or something is missing?
Let us know as soon as possible, within 30 days of delivery, with your order number and a photo. Reply to your order confirmation email or call us on (03) 8375 0983 and we’ll sort it out. See our returns policy for more details.
Questions about your order?
Get in touch with your order number and we’ll be happy to help.