Frequently Asked Questions
Everything Melbourne parents ask us about kids haircuts, braids, pamper parties, and shopping our safe, non-toxic kids beauty range online.
Quick answers at a glance
- Melbourne salonsPoint Cook, Keysborough & Melton
- 1st Haircut keepsakeCertificate, photo & hair lock
- Same-day dispatchOrders before 2 pm AEST
- Free AU shippingOrders over $90
- Return window30 days unopened
Salon, Haircuts, Braids & Pamper Parties
Visiting StarKids at Sanctuary Lakes (Point Cook), Parkmore (Keysborough), or Harkness (Melton West).
How do I make a booking at a StarKids salon?
You can book your child’s appointment online in under 60 seconds! Visit our Services & Bookings page to choose your preferred salon—Point Cook (Sanctuary Lakes), Keysborough (Parkmore), or Melton (Harkness)—or call our friendly desk on (03) 8375 0983.
What is included in Baby’s 1st Haircut package?
Our signature 1st Haircut Certificate Package turns your little one’s milestone into a treasured memory. It includes a gentle, unhurried haircut in a fun novelty car chair (or cuddled on Mum or Dad’s lap), a keepsake lock of hair, a personalised First Haircut Certificate with photo, and a special treat at the end.
Do you cater for sensory-sensitive or anxious children?
Absolutely. Our stylists specialise exclusively in children’s hair and are experienced in supporting sensory-sensitive, neurodivergent, or nervous kids. We use novelty car chairs, cartoons, bubbles, gentle clippers/scissors, and calm pacing. Simply add a quick note when booking so our team can prepare a relaxed space for your child.
Do I need to prep my child’s hair before a braiding or cornrows appointment?
For the neatest, longest-lasting braids or cornrows, please arrive with clean, dry, detangled hair (unless you have booked a wash & blow-dry add-on). If you’d like colourful braiding hair extensions woven in, you can select that option when booking online.
How do I book a Kids Pamper Birthday Party or Mini Day Spa session?
Our Kids Pamper Parties and Mini Day Spa packages include sparkly mini manicures, pedicures, facials, hair styling, and dress-up fun! Explore party options on our Services page, then call (03) 8375 0983 or email contact@starkss.com.au with your preferred salon location, date, and group size.
What if I need to reschedule or cancel my salon booking?
Life with kids can be unpredictable! You can reschedule or cancel directly via the confirmation link in your booking email/SMS, or call us on (03) 8375 0983 with at least 24 hours’ notice so we can offer the spot to another family.
Point Cook Salon
Shop 38, Sanctuary Lakes Shopping Centre, 300 Point Cook Rd, Point Cook VIC 3030
Keysborough Salon
Parkmore Shopping Centre (opp. Kmart), 317 Cheltenham Rd, Keysborough VIC 3173
Melton Salon
Shop 7, 15 Claret Ash Boulevard, Harkness (Melton West) VIC 3337
Online Shop, Orders, Shipping & Payments
Questions about our non-toxic kids play makeup, nail polish, hair accessories, delivery, and returns.
Which play makeup is best?
We have hand-picked a top range of safe, gentle, non-toxic play makeup and water-based nail polish sets for kids from trusted brands around the world—so you cannot go wrong with any choice! Mostly it comes down to your child’s favourite colours and characters. Explore our Online Shop or browse our most popular gift sets here.
How can I track my order?
Most orders placed before 2:00 pm AEST (Monday to Friday) are packed and shipped the same business day from our Melbourne warehouse. Once dispatched, you will automatically receive an email with your tracking number so you can follow your parcel all the way to your door. See our Shipping & Delivery page for estimated transit times.
Can I change or cancel my order?
If we have not yet processed and dispatched your order, you can easily request a change or cancellation via My Account, or contact us immediately on (03) 8375 0983 with your order number and our team will be happy to assist you.
What is your return policy?
We have a flexible 30-day return policy on unopened, unused items in their original sealed packaging, plus full protection under the Australian Consumer Law if an item arrives faulty or damaged. Please visit our Returns & Exchanges page for full step-by-step details.
Do you ship internationally?
Yes! Outside Australia, we ship across New Zealand ($15 flat-rate tracked delivery, or FREE shipping on NZ orders over $150 AUD). Within Australia, standard tracked shipping is $9.90 and FREE on all orders over $90.
Which payment methods are accepted?
Our online store accepts Mastercard, Visa, American Express, Discover, Apple Pay, Google Pay, PayPal, and Direct Bank Transfer. Your account is debited at the time of order and the transaction will appear on your statement.
Are my payment details and personal data secure?
We take website and credit card security very seriously. Every checkout and account page on our site is protected with industry-standard SSL encryption (look for the padlock icon in your browser bar), and we never store raw credit card numbers under any circumstances. To find out more, please read our Privacy Policy.
Why isn’t my payment going through?
We’re sorry to hear you’re having trouble checking out! First, we recommend clearing your browser cookies or trying another browser or device. If the problem persists, please try a different payment option (such as PayPal, Apple Pay, or Google Pay) or call our team on (03) 8375 0983 and we will help you complete your order.
I have further queries — how can I reach you?
Please feel free to reach out to us via our Contact page, email contact@starkss.com.au, or call (03) 8375 0983 and our Melbourne team will be delighted to help.
Still have a question?
Our friendly Melbourne team is ready to help with salon bookings, party enquiries, or online orders.