Which payment methods are accepted?
Our online store accepts Mastercard, VISA, American Express, Discover, Paypal and Direct Bank Transfer. Your account will be debited at the time of order and the transaction will appear on your statement.
Are my payment details/data secure?
Why isn’t my payment going through?
What is your return policy?
Do you ship internationally?
Can I change or cancel my order?
How can I track my order?
Salon & Spa
Do I need an appointment?
We suggest booking your appointment in advance but we do welcome walk-ins as well 🙂
What ages to you cut hair for?
We’re actually a salon for kids! We provide quality haircut and styling services for anyone aged 6 months and up – including tweens and teens! But on the other hand, there is a child inside each one of us! So why not? Parents are welcome too.
How often should I cut my child's hair?
It’s entirely up to you. Some children have more hair when they are born and begin haircut services in their first year. We have some children who do not get their first haircut until they turn 3, then some who have long straight hair that might only need cuts every six months or so. We have some kids who get a precision cut or a buzz cut that we see every few weeks.
What if my child doesn’t cooperate?
We will do whatever we can to make the service a success, but it is up to you to decide whether or not to proceed with the service. Our Stylists have years of experience dealing with kids who do not like to get their hair cut. If we feel that your child’s safety is at risk, we will stop. Safety is always our first priority! You can find some tips in our blogs section, to make your kids first haircut a success.
Does my child get a shampoo service?
Shampoo service can be added to a haircut service. Younger children and their parents are happy with the hair being sprayed with water. If you would like a shampoo to be done, just ask us.
We have specially designed hair wash chairs for kids.
What makes your Manis and Pedis 'mini'?
Our Manis and Pedis are tailored especially for children. Kids have soft, sensitive skin and don’t need the use of metal tools to get a great mani or pedi. We use 100% Non-Toxic, natural products with organic botanicals safe and gentle for delicate skin of kids.
Are your products safe for kids?
Absolutely, we care for little ones and understand how important it is when it comes to the gentle skin of kids. That’s why, we only use products that are 100% chemical free and natural. Lovingly made just for kids. If your kids have any specific skin allergies please feel free to discuss with our staff prior.
Are your products available for sale?
Yes, absolutely. You may explore our range of products either at shop or online and they can be purchased both in store and online.
I would like to make a hair donation to kids charity. How can I do it?
We appreciate your generosity. Please let our friendly staff know and they will be happy to assist you with it. All you need to do is fill out a simple form and place your hair in a sealable bag that’s provided to you along with the form. Your hair donations will be made into wigs for kids who have lost hair due to medical conditions.